FAQs

Q: I need my order by X-mas. Can you ship faster?+

A: Here is a list of Christmas Order Deadline: If you choose...Free Economy Shipping: Dec. 16th 2016 - delivered by Dec. 24th 2016Standard Shipping: Dec. 19th 2016-Delivered by Dec. 24th 2016EXPEDITED SHIPPING : Dec. 20th 2016 -Delivered by Dec. 24th 2016 2 DAY SHIPPING -Guaranteed Delivery) - Dec. 21st 2016 Delivered by Dec. 24th 2016
Q: How Do I return my order?+

A: Please fill out the return form enclosed and ship the unwanted item back to the address shown in the return form or contact us at info@skelapparel.com
Q: I received a wrong item.+

A: Please contact us at info@skelapparel.com within 7 days of delivery if you received an item different than what was described on the website or is the wrong size, color, or style than what you ordered. If the item is in stock, we will re-ship the correct item without any cost or if the item is out of stock, we will issue a full refund and send you a pre-paid return label for the wrong item to you within 7 days.
Q: I have not received my order. Where is it?+

A: Please log in to your account and check a tracking number for your order. Also please ensure your email is correct as we send emails containing your tracking number for all orders placed.
Q: My shipping address was wrong. How can I correct it?+

A: Once you submit your order and your order is processed, it is not possible to change the shipping address. If it is within 24HR, we will be able to change the shipping address manually from our end. Please contact us at info@skelapparel.com and send us your order details with the correct shipping address.
Q: I want to cancel my order.+

A: If your order is not shipped, we can cancel your order. Please contact us within 24HR.
Q: I need my order right away!!+

A: We only offer expedited shipping at this time. However, we can prioritize your order and try to ship out your order as fast as possible.
Q: My question is not here....+

A: Please contact us at info@skelapparel.com We will answer your inquiry within few hours or less. We also offer a phone customer service. Every genuine inquiry will be answered via email. If you call us and leave us a message, we will answer your inquiry as soon as possible.
Q: I have not received a reply for my messages or Authorization Request.+

A: Please check your spam or junk email box. Please add our email info@skelapparel.com to your safe sender list.
Q: I need to talk to someone at Dolls Unlimited Omaha / Skelapparel+

A: Our phone number is 402-413-1055. If we are unable to receive your call we will answer your inquiry within 24HR except for sat. and Sunday and Holidays.
Q: My order was cancelled. WHY?+

A: Once in a while, our store inventory becomes off count and ran out of stock before the inventory update information is sent to our system or if we find a small defect on the item you ordered, we will send you a message with why the order was cancelled and your order will be cancelled. OR Simply we do refuse to do business with certain customers.
Q: Can I use the images in your store?+

A: NO. All images appearing in the Amazon Skelapparel and Skelapparel web sites are the exclusive property of Peachy Net Enterprise Inc. and are protected under the United States and International Copyright laws. The images may not be reproduced, copied, transmitted or manipulated without the written permission of Peachy Net Enterprise.